Toll Free (866) 885-9785

Tornado Aid in Joplin, Missouri

Trey Menger, ALE Solutions’ Lead Hotel Coordinator, shares one of his most memorable temporary housing claims.

Making a Difference amid a Tornado

I was working late at night during the Joplin, Missouri tornado of 2011. It had been an incredibly busy week due to many tornado-related claims. This event was the first catastrophe I had encountered during my time at ALE Hotel Solutions.

I received a call at about 2:30 in the morning from a family of seven (two adults, three young children, and two dogs) who had lost their home in the tornado. The family had been staying with their church pastor for a week. The family called ALE because they felt like they were an inconvenience to their pastor and wanted to relocate to a hotel as soon as possible. I remember talking to the family for about a half hour, and I was just in disbelief about how upbeat and optimistic they were after experiencing such a horrific event. The entire area surrounding Joplin was still very busy. Hotels sold out and finding an available room within a reasonable distance to the family’s damaged residence was quite a feat for me. The family said they wanted to be in a hotel by the next morning.

I began searching immediately, calling around to all of the hotels in the area. I searched and searched. I had called fifteen or twenty different hotels before I finally found availability for one room with two beds and just one night. I knew this room would not work for the long term, but it would at least give the family a comfortable place, and soon. I then called and explained to the family how difficult it was to find a room because of the storm. They understood and were incredibly grateful to have a room at least for the one night. I promptly secured the reservation and talked the hotel into letting the family check in right away!

I called the family and promised them that when I arrived at work the next day I would start calling some managers at our preferred hotels to see if they could help. I started making phone calls as soon as I got to work the next day. Sure enough, one of our preferred hotels was able to secure a two bedroom, two bathroom suite with a full kitchen for the long term. They even accepted pets!

I distinctly remember calling the family with the news that I had found a solution and booked it for them. They were so incredibly grateful. I truly felt as though I made a meaningful difference. I remember coming to work a little tired because I had taken a few tornado claims throughout the night. However, my fatigue was SO worth it because I was able to help out families in their time of great need.

Making a Difference amid a Tornado

I LOVE MY JOB because “at the end of the day I feel like I have made a positive difference in someone’s life. I truly enjoy providing assistance to people in need.”

Be sure to check out our Weather Safety and Disaster Preparedness facts and tips!

Photo credit: ©



Leave a Reply

Your email address will not be published.

  • MyALE

    Claims Portal

    • Personalize a dashboard
    • Manage in real-time
    • Access on all devices
    • Request or extend temporary housing with one click

    Learn More

  • Join Our Facebook Fan Page Check Us Out On Instagram Follow Us On Google+ Follow Us On LinkedIn Follow Us On Twitter View Our YouTube

  • Weather Safety

  • Instagram
    • Visit ALE at the Northern Illinois University Spring Internship and
      4 days ago by alesolutions Visit ALE at the Northern Illinois University Spring Internship and Job Fair, Tuesday, February 20th! Explore our current openings:
    • On the 17th Anniversary of ALE Solutions we wanted to
      24 hours ago by alesolutions On the 17th Anniversary of ALE Solutions, we wanted to share Rowena Zimmers, Founder, story that through hard work, passion, commitment and DREAMING BIG, one can achieve the “American Dream”. Listen to her story where she was honored the “Inspiration Award” at the Women’s Initiative Luncheon.
    • The best way to predict the future is to create
      5 days ago by alesolutions “The best way to predict the future is to create it.” – Abraham Lincoln  #PresidentsDay   #AbrahamLincoln   #Quote 
    • Visit ALE at morainevalley Community College Career Fest on Friday
      1 week ago by alesolutions Visit ALE at  @morainevalley  Community College Career Fest on Friday, February 16th from 10am-3pm. See you there! Explore our current openings:
    • Praying for the innocent lives lost their families and the
      1 week ago by alesolutions Praying for the innocent lives lost, their families and the Parkland, Florida community.
Get fresh, free content delivered monthly »
About Us  |  Contact Us  |  Legal / Privacy  |  Sitemap