Toll Free (866) 885-9785

Honored to Serve

Brian Kemp, ALE Hotel Coordinator, shares two memorable housing claims.

Memphis Fire

One morning, I received a referral from an insurance carrier with a house fire claim for a single mother and a seven-year-old child who lived in Memphis, Tennessee. The fire happened that very morning, and as I was speaking with the mother, the fire department was still extinguishing her home! She was in shock. I needed to help calm and reassure her that everything was going to be okay.

Immediately, I began searching for accommodations. I found a hotel close to the family’s damaged residence, but the hotel had limited availability. However, that did not stop me, and I escalated the situation to hotel management. They were able to push through a reservation for us to get the family checked into the hotel that morning! I was so happy the family did not have to wait until later in the day to check in. The mother was also very happy, yet sad at the same time because everything in her home was destroyed. She was also concerned (being a single mother) that she and her young child were going to check into a hotel that may not make them feel safe. I assured her that I was more than confident of the hotel solutions I had found for her due to ALE’s strong relationship with the hotel chain.

The next morning she called crying and said that she had to tell me about the hotel. I first feared that the hotel failed in quality. However, she said that the hotel exceeded her expectations. She was beyond happy, and more importantly her child was happy! Upon her departure, about a month later (once she found a new home), she called back and kept thanking me for getting her set up in a hotel that treated her like family.

Ever Thankful

A policyholder I had helped in the past called me almost seven months after checking out of her hotel. She wanted to thank me (and everyone at ALE) again for our assistance during her displacement from home due to a fire. She was reminded of us when she was booking a hotel to visit her mother. We were able to set her and her dog up in a hotel for just under two months while repairs were being made to her damaged home. She had quite a few issues with getting into a hotel after her house fire. She said that once ALE stepped in, there were no delays. We set her up immediately, and she was beyond happy with the constant communication from ALE. She said that her experience with ALE’s staff went well beyond her expectations and the only thing that helped her through a very tough time. Not only was she dealing with a fire at her home, but battling cancer at the same time.

ALE Staff is Happy and Honored to Make a Difference

I am so honored and happy to serve and make a meaningful difference in people’s lives every day.

I LOVE MY JOB because “I’m able to brighten the day for someone who quite possibly experienced the worst day in their entire life.” – Brian

Photo credit (title image): ©iStock.com/plusphoto

 

Tags

Leave a Reply

Your email address will not be published.

  • MyALE

    Claims Portal

    • Personalize a dashboard
    • Manage in real-time
    • Access on all devices
    • Request or extend temporary housing with one click

    Learn More


  • Join Our Facebook Fan Page Check Us Out On Instagram Follow Us On Google+ Follow Us On LinkedIn Follow Us On Twitter View Our YouTube

  • Weather Safety



  • Instagram
    • Read our Halloween Home Security tips to keep your home
      Read our Halloween Home Security tips to keep your home, family and visitors safe during the spooktacular holiday! https://ale.solutions/HalloweenSecurity
    • So BLESSED that we can be part of making Levis
      So BLESSED that we can be part of making Levi’s  #W15H  weekend supporting the Tim Tebow Foundation! Thank you Julie DuJardin for coordinating this special
    • Prayers to all at Panama City  Mexico Beach Florida
      Prayers to all at Panama City & Mexico Beach, Florida.  #HurricaneMichael 
    • ALECares was honored to work with tebowfoundation to help make
      ‪ #ALECares  was honored to work with ‪ @tebowfoundation  to help make 16-year old Joey’s ‪ #W15H  come true over the weekend!! Read Joey’s Full W15H Experience: https://www.timtebowfoundation.org/stories/joeys-w15h-tim-tebow
    • Pray for California!
      Pray for California!
    • THANKFUL  BLESSED to be SERVING FAMILIES
      THANKFUL & BLESSED to be SERVING FAMILIES.
    • Visit us Wednesday October 17th at the Northern Illinois University
      Visit us Wednesday, October 17th at the Northern Illinois University All-Majors Internship and Job Fair! Explore our open positions today! https://www.alesolutions.com/careers
    • ALECares is blessed to be part of 9year old Matthans
      ALECares is blessed to be part of 9-year old Matthan’s W15H experience supporting the Tim Tebow Foundation! Read Matthan’s Full W15H Experience! https://www.timtebowfoundation.org/stories/matthans-w15h-tim-tebow
    • Veterans and active duty members we salute you THANK YOU
      Veterans and active duty members, we salute you. THANK YOU for serving our country and protecting our freedom!  #VeteransDay 
    • Meet the newest member of the tebowfoundation W15H family Mariel!
      Meet the newest member of the  @tebowfoundation  W15H family, Mariel!  #ALECares  was blessed to help make Mariel’s  #W15H  come true! Read Mariel’s Full W15H Experience:
Get fresh, free content delivered monthly »
About Us  |  Contact Us  |  Legal / Privacy  |  Sitemap
PLRB