Toll Free (866) 885-9785

Nonstop Customer Service

Danielle Snyder, ALE Solutions Hotel Coordinator, shares one of her most memorable temporary housing claims and the importance of 24/7 customer service.

Customer Service is Our Priority

I was working late and answered an a.l.e. (additional living expense) claim from an insurance adjuster at about 9:30 PM EST on October 29, 2012. Hurricane Sandy had just made landfall on Long Island, New York, and the affected family had bad damage to their home. The family needed a temporary housing solution ASAP as their roof collapsed at the very start of the storm. Prior to calling their Insurance Company, they first called 911; however the operator stated she unfortunately could not help at that time. Due to the severity of the storm, the local police were not being sent out to help residents until conditions became safer for travel. Fortunately, immediate help was still ahead…

I contacted the family, and they were truly panicked as the storm had just begun. They were hiding out in their basement, which was filling with water as we spoke! I quickly gathered details and then found the family a hotel near their home. The family asked if I thought it was OK for them to travel to the hotel that night. Based on my experience with aiding displaced persons in times of disaster, I told the family it was best to stay put versus trying to leave their shelter in the middle of the storm.

The family decided to stay put and ride out the storm through the night. I explained to the family I had a booked a room. Once things cleared, I encouraged the family to head to the hotel for safety. I also informed the family that we were available at any time of day, and captured their cell phone number since they had no emergency contact in their area. If they wanted someone to talk to or keep track of them, they could call ALE at any time.

The family called backed three times that evening. ALE customer service kept listening and talking to them, letting them know everything was setup and assuring them that they would make it through the night.

Once I returned to the office on October 30, I called the family right away to check in on their condition. The family was speechless and crying when I called. They had just survived something unimaginable!  They were so grateful for ALE’s help throughout the night. The family shared that aside from their Insurance Company we were the ONLY people to answer their phone calls. I was more than happy to assist and show compassion to them during Hurricane Sandy.

Customer Service is Our Priority

I LOVE MY JOB because “I have a strong passion for helping people, and working at ALE Solutions gives me the chance to make a positive difference in people’s lives every day!” – Danielle

Learn more about the team at ALE Solutions.

 

Tags

Leave a Reply

Your email address will not be published.

  • MyALE

    Claims Portal

    • Personalize a dashboard
    • Manage in real-time
    • Access on all devices
    • Request or extend temporary housing with one click

    Learn More


  • Join Our Facebook Fan Page Check Us Out On Instagram Follow Us On Google+ Follow Us On LinkedIn Follow Us On Twitter View Our YouTube

  • Weather Safety



  • Instagram
    • To all who have been affected by HurricaneFlorence we pray
      To all who have been affected by  #HurricaneFlorence , we pray that everyone finds SAFETY, COMFORT & SUPPORT from this historic storm. If you are a
    • Visit us Wednesday October 17th at the Northern Illinois University
      Visit us Wednesday, October 17th at the Northern Illinois University All-Majors Internship and Job Fair! Explore our open positions today! https://www.alesolutions.com/careers
    • ALE Solutions PROUDLY SUPPORTS teamrubicon!! HR4HR
      ALE Solutions PROUDLY SUPPORTS  @teamrubicon !!  #HR4HR 
    • Whether youre returning to campus or headed to college as
      Whether you’re returning to campus, or headed to college as a freshman, equip yourself with knowledge outside the classroom to be prepared in case of
    • Meet Haylee the newest member of the Tim Tebow Foundations
      Meet Haylee, the newest member of the Tim Tebow Foundation’s W15H family!  #ALECares  was honored to help make Haylee’s W15H come true!! Read Haylee’s Full
    • ALE Solutions will be at the PLRB Central Regional Adjusters
      ALE Solutions will be at the PLRB Central Regional Adjusters Conference in Des Moines, IA. Visit us at booth 318!
    • ALECares was honored to work with tebowfoundation to help make
      ‪ #ALECares  was honored to work with ‪ @tebowfoundation  to help make Bradley’s ‪ #W15H  come true!! https://www.timtebowfoundation.org/stories/bradleys-w15h-meet-tim-tebow
    • Praying for the families and first responders affected by the
      Praying for the families and first responders affected by the devastation left behind by  #HurricaneMichael . If you are a POLICYHOLDER NEEDING TEMPORARY HOUSING ASSISTANCE, please
    • Visit us at Western Illinois University Fall Career  Internship
      Visit us at Western Illinois University Fall Career & Internship Fair Tuesday, October 2nd! Explore our open positions today! https://www.alesolutions.com/careers  #TeamALE   #ALESolutions   #ILoveMyJob   #CareerFair   #WIU 
    • Meet the newest member of the tebowfoundation W15H family Mariel!
      Meet the newest member of the  @tebowfoundation  W15H family, Mariel!  #ALECares  was blessed to help make Mariel’s  #W15H  come true! Read Mariel’s Full W15H Experience:
Get fresh, free content delivered monthly »
About Us  |  Contact Us  |  Legal / Privacy  |  Sitemap
PLRB